FAQs
SHIPPING & DELIVERY
We know no one likes waiting.
We do our best to dispatch your order by the next working day.
Our Warehouse is open Monday to Friday (excluding Public Holidays), orders placed outside of these days will be dispatched the next available business day.
However, during peak times and sale periods there can be delays due to the high volume of orders we receive. Due to the high volume of orders from sale periods, shipping delays of up to 2-8 business days may occur. After your order confirmation, your next update will be from Australia Post when your order is on the way.
For all Australian orders, please allow 3-7 days (depending on your location and service used) for your order to reach you once it has been dispatched and 5-7 business days during peak holiday and sales periods.
Delivery estimates are provided as a guide only and are subject to carrier and operational factors beyond our control. Please refer to your tracking information for the most up to date delivery estimate.
For international orders, delivery varies from country to country.
Calculate your delivery time with Australia Post here
Unfortunately, we can’t cancel or amend any online orders after your order has been placed. Amendments may include but are not limited to:
- Change of delivery address
- Changes to colours and sizes
- Adding or removing items
- Applying discounts
- Full order cancellations
With this in mind, please be extra careful when you’re placing your order to make sure that all your details are full and correct.
Once your order has been dispatched, you’ll receive an email with confirmation of your tracking information. To track your order, follow the links in the email or enter your tracking number on the Australia Post website.
If you have not received your tracking number as expected, please get in touch with our Customer Experience Team at [email protected].
Unfortunately, we don't offer Click & Collect services for online orders. The good news is that we have more than 50+ stores across Australia. Find your nearest store here: Store Locator 📍
DOMESTIC SHIPPING
- Free standard shipping on orders over $100
- $10.00 flat rate shipping for orders under $100
- E-parcel is fully trackable once shipped
- 3-5 business day delivery within metropolitan NSW
EXPRESS SHIPPING AVAILABLE
- $15.00 flat rate express shipping
- E-parcel is fully trackable once shipped
- 1-2 business day delivery within metropolitan NSW
INTERNATIONAL SHIPPING
New Zealand
- Free standard shipping on orders AUD$150 and over
- AUD$15.00 flat rate shipping for orders under AUD$150
Rest of the World
- Free standard shipping on orders AUD$200 and over
- AUD$29.95 flat rate shipping for orders under AUD$200
We currently ship worldwide excluding the United States and Canada. If you have any problem in the checkout process, please reach out to our Customer Experience team at [email protected]
Customs and import duty may apply to orders for delivery outside of Australia and are levied by the destination country. The customer is liable for all import duties as well as customer and local sales taxes levied by the country they are shipping to.
If the order is refunded, the customer will be responsible for the original delivery charges, any applicable tax and duty charges and the cost of returning the package.
Who isn't a fan of free shipping? See below if your order qualifies:
Domestic: Free Standard Shipping on orders $AUD100 and over
New Zealand: Free Standard Shipping on orders $AUD150 and over
Rest of the World: Free Standard Shipping on orders $AUD200 and over
AUSTRALIA POST APP & PARCEL LOCKERS
The AusPost app is the easiest way to track and manage your INDUSTRIE delivery once your order is on its way. It gives you greater visibility over your parcel and, depending on your delivery, allows you to manage certain delivery preferences directly with Australia Post.
What can I do with the AusPost app?
- Track your parcel and follow its journey through the Australia Post network.
- Receive delivery notifications and estimated delivery information.
- Redirect eligible parcels to another address while they're in transit.
- Choose a safe place for eligible deliveries if you won't be home.
- View photographic proof of delivery where available.
- Set up and manage Parcel Lockers for convenient parcel collection.
- Receive collection notifications and QR codes for eligible parcels.
- Send a friend to collect eligible Post Office parcels on your behalf.
- Some features aren't available for every delivery and are managed directly by Australia Post.
How do I track my INDUSTRIE order in the AusPost app?
Once your INDUSTRIE order has been dispatched and lodged with Australia Post, eligible parcels may automatically appear in your AusPost app.
For the best chance of your parcel being automatically matched, make sure the email address and mobile number used on your INDUSTRIE order match the details registered to your MyPost account.
You can also track your delivery using the Australia Post tracking number included in your INDUSTRIE dispatch confirmation.
Can I change where my parcel is being delivered?
For eligible parcels, you may be able to redirect your delivery to another address through the AusPost app while it's in transit.
Redirects aren't available for every parcel and may no longer be possible once your delivery has progressed too far through the Australia Post network. Changing your delivery address may also affect your expected delivery date.
Can I ask Australia Post to leave my parcel somewhere safe?
For eligible deliveries, you may be able to nominate a safe place through the AusPost app if you won't be home.
Whether this option is available depends on the parcel and its delivery requirements. Australia Post will also determine whether the nominated location is suitable for the parcel to be safely left.
My tracking says delivered, but I can't find my parcel. What should I do?
If your tracking shows as delivered, we recommend checking your AusPost app first. For eligible deliveries, Australia Post may provide photographic proof of delivery, which can help you identify where your parcel was left.
- Your nominated safe place or usual delivery location
- Around the entrance or other secure areas of your property
- Your building's mailroom, reception or parcel area
- With other members of your household
- With neighbours or building management, where appropriate
If you're still unable to locate your parcel, please contact Australia Post or our team via [email protected] for further delivery information.
What is an Australia Post Parcel Locker?
Parcel Lockers give you another option for receiving your INDUSTRIE order if you don't want your parcel delivered to your home or workplace.
They're free to use with a MyPost account, and many Parcel Locker locations are accessible 24/7, allowing you to collect your order at a time that's more convenient for you.
How do I have my INDUSTRIE order delivered to a Parcel Locker?
First, set up your preferred Parcel Locker through the AusPost app or your MyPost account. Australia Post will provide you with a personalised Parcel Locker delivery address.
When placing your INDUSTRIE order, copy the complete Parcel Locker address provided by Australia Post into the delivery address section at checkout. It's important to use the full address exactly as provided so Australia Post can correctly identify your Parcel Locker account and delivery location.
How will I know when my Parcel Locker order is ready?
Australia Post will notify you when your parcel has arrived and is ready for collection. Your collection information will also be available through the AusPost app, so you can access the details you need when you're ready to pick it up.
How long do I have to collect my Parcel Locker delivery?
You'll generally have 2 business days to collect your parcel after it arrives at the Parcel Locker.
If you don't collect it within this timeframe, Australia Post may transfer it to a nearby Post Office or collection point. If this happens, Australia Post will notify you and provide updated collection details.
Can someone else collect my parcel for me?
For eligible Post Office collections, Australia Post offers a Send a friend feature through the AusPost app. This allows you to nominate someone else to collect an eligible parcel on your behalf. Australia Post's collection and identification requirements will apply.
Do I need the AusPost app to receive my INDUSTRIE order?
No. You don't need the AusPost app to receive your order.
However, we recommend using it if your parcel is being delivered by Australia Post, as it gives you greater visibility and control over your delivery and provides access to additional delivery and collection features where available.
Where can I find more information?
For further information about the AusPost app, Parcel Lockers, tracking, redirects and delivery preferences, visit the Australia Post parcel locker website or AusPost app.
RETURNS & EXCHANGES
We’re making returns better
We’re currently trialling FREE return shipping when you choose Online Store Credit for your eligible online return.
Simply select Online Store Credit when submitting your return and we’ll cover the cost of your return shipping, so you can put the full value of your return towards your next online purchase.
Prefer a refund? You can still choose a refund to your original payment method. A $11.95 return shipping fee will apply and be deducted from your refund.
As this offer is currently being trialled, it may be changed or withdrawn in the future. Standard return conditions apply.
We will gladly accept the return of item(s) within 14 days of your order being placed for Australian customers and 30 days for international customers, given the item(s) meet the following conditions:
- The item/s is unworn and unwashed;
- The item/s is in original condition including tags;
- A copy of the RMA slip is included in the parcel (provided through the return portal)
Before you start:
We will gladly accept the return of item(s) within 14 days of your order being placed for Australian customers and 30 days for International customers, given the item(s) meet the following conditions
Please kindly note that customers are responsible for covering shipping fees for all returns. International customers are responsible for shipping fees and organisation of the return through a carrier of their choosing.
If your order has an issue (incorrect, faulty etc.) please reach out to us first!
All online orders can be returned via the portal for a refund or online store credit only. If you wish to exchange a product you may visit your closest Industrie standalone store (excluding Myer).
Please note that Industrie standalone stores are unable to facilitate refunds for online purchases.
Final sale items can only be returned if faulty. Please reach out to our team at [email protected] for further assistance.
Please kindly note orders placed with online store credits cannot be returned unless faulty, please contact our team via [email protected] for further assistance.
How to return your online order:
Important: Returns not submitted through our Returns Portal will be rejected and sent back. No refund will be issued.
Step 1 - Submit Your Return: Visit our Returns Portal here (https://portal.refundid.com/stores/industrie-au) and enter your order details. Select the items you’re returning and follow the prompts, a return label & RMA slip is generated and available to download at the end.
Step 2 - Prepare Your Package: Include a copy of your RMA slip and order number inside the parcel. The RMA Slip is provided along with the return shipping label.
Step 3 - Send It Back: Print and attach the label to your package and drop the parcel at any Australia Post Office or red post box. If using a barcode, present it at the counter for scanning.
Please ensure you use the return label provided by us when sending your return. We cannot accept responsibility for, or cover the cost of, returns that are lost or damaged in transit when sent via an alternative courier, as we are unable to properly investigate or lodge claims for these shipments.
Upon arrival, your return will be checked that all items meet our return conditions, and your return will be processed within 10 Business days. Please make sure to make a note of your tracking number.
Free Gifts
In the event of a return, please be aware that any gift should be returned, if your new balance falls below the threshold for the free gift to be applicable. If you fail to include the gift, we reserve the right to deduct the full retail value of the gift from your refund. For any questions, please contact our Customer Experience Team at [email protected]
Drink Bottles
Please note that water bottles cannot be returned for hygiene and safety reasons.
We accept “change of mind” returns on items purchased in store, for any reason within 14 days of receipt, for an exchange or in-store credit.
All items must be in their original condition; unworn, unused, unwashed with the swing tags attached, provided with proof of purchase.
We do not offer a refund (cash or credit) for change of mind on Instore purchases.
Please note that this policy can be found in-store posted at the counter, as well as on the transaction receipt given to you.
The return or exchange of any Industrie, Indie Kids or Roler items purchased in Myer is governed by the returns policies of that department store and can only be made in Myer. We do not accept the return or exchange of Industrie merchandise made in Myer at Industrie stores.
- Proof of purchase is available
- The item(s) is unworn, unwashed, unused and in its original condition, with all tags attached.
Please note that any discounts or promotions received at the time of purchase will be carried over when your exchange is processed.
INSTORE PURCHASE RETURNS & EXCHANGES
We accept “change of mind” returns on items purchased in store, for any reason within 14 days of receipt, for an exchange or in-store credit.
All items must be in their original condition; unworn, unused, unwashed with the swing tags attached, provided with proof of purchase.
We do not offer a refund (cash or credit) for change of mind on Instore purchases.
Please note that this policy can be found in-store posted at the counter, as well as on the transaction receipt given to you.
The return or exchange of any Industrie, Indie Kids or Roler items purchased in Myer is governed by the returns policies of that department store and can only be made in Myer. We do not accept the return or exchange of Industrie merchandise made in Myer at Industrie stores.
CONSUMER GUARANTEES
Our Change of Mind Policy does not affect your rights under the Australian Consumer Law, and you have consumer guarantees that cannot be limited by us. If your product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or any repair (if you choose to keep it).
If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund.
Merchandise returned under consumer guarantees can be returned within a reasonable timeframe subject to proof of purchase.
Merchandise marked as a seconds or sample product must be chosen carefully as these items cannot be returned due to the fault that was identified at the time of purchase. If the seconds or sample product exhibits a fault (not related to the fault identified at the time of purchase), is not fit for purpose or is incorrectly described, it may be returned in accordance with the above consumer guarantees.
Our customer service team are unable to review any worn or used items via email or phone. All items must be physically returned either via mail or in person in-store to be processed, in accordance with the process detailed below.
A 20% restocking fee applies to any returns valued over $1000, either from a single order or multiple returns totalling over $1000 within a 31-day period. We also reserve the right to apply a restocking fee to other high-value or high-volume returns where returns have been split across multiple requests or items have been withheld to avoid the application of the fee.
If you require assistance with a bulk return, please reach out to our Customer Experience Team at [email protected] before submitting your return via our portal.
Please note, bulk orders will automatically qualify for an online store credit. For refunds, please contact us via email.
Online Credit Notes
Credit notes are valid for 12 months from the date of issue and can only be redeemed through our online store. They cannot be used in-store or refunded. Online and in-store credit notes are not interchangeable.
In-Store Credit Notes
Credit notes are valid for 12 months from the date of issue and must be presented in-store at the time of redemption. They cannot be used online or refunded. In-store and online credit notes are not interchangeable. In-store credit notes can be redeemed at INDUSTRIE standalone stores only.
Items marked as “Final Sale” are not eligible for returns or exchanges due to change of mind. If an item is faulty, you may be entitled to a replacement or refund after assessment by our Customer Experience team. If you're unsure, you can contact our team at [email protected]
Merchandise marked as a seconds or sample product must be chosen carefully as these items cannot be returned due to the fault that was identified at the time of purchase. If the seconds or sample product exhibits a fault (not related to the fault identified at the time of purchase), is not fit for purpose or is incorrectly described, it may be returned in accordance with the above consumer guarantees (see "Can I exchange my online order?").
Yes, we do! Just because you got something for a steal, doesn’t mean you shouldn’t be able to get a refund. Our Delivery & Returns policy applies to both sale and full price item(s).
Our Delivery & Returns policy applies to both sale and full price item(s), unless tagged as 'FINAL SALE'.
Styles tagged as ‘FINAL SALE’ are final and cannot be returned for a refund, other than in the event of them being faulty.
Customers will be responsible for any shipping and handling charges for any Domestic or International online returns.
Once your return arrives at our warehouse, please allow our team up to 5-10 business days to process your refund. You will receive a separate refund notification, and it may take a further 5-10 business days for the funds to settle to your original payment method.
We accept “change of mind” returns on items for any reason within 14 days of purchase.
For online orders, these can be either returned in-store for an exchange or an in-store credit, or via our online return portal for an online credit or refund. Please note, that our stores are unable to provide refunds for online orders.
For in-store purchases, these can be returned to any standalone store (Myer excluded) for an exchange or a store credit only.
All items must be in their original condition; unworn, unused, unwashed with the swing tags attached, provided with proof of purchase.
We do not offer a refund (cash or credit) for in-store change of mind returns.
Please note that "Final Sale" items are unable to be returned. If an item may be faulty, please contact us via [email protected] for the team to assist.
The return or exchange of any Industrie, Indie Kids or Roler items purchased in Myer is governed by the returns policies of that department store and can only be made in Myer. We do not accept the return or exchange of Industrie merchandise purchased in Myer Industrie Concessions.
CONSUMER GUARANTEES
Our Change of Mind Policy does not affect your rights under the Australian Consumer Law, and you have consumer guarantees that cannot be limited by us. If your product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or any repair (if you choose to keep it).
If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund.
Merchandise returned under consumer guarantees can be returned within a reasonable timeframe subject to proof of purchase.
Merchandise marked as a seconds or sample product must be chosen carefully as these items cannot be returned due to the fault that was identified at the time of purchase. If the seconds or sample product exhibits a fault (not related to the fault identified at the time of purchase), is not fit for purpose or is incorrectly described, it may be returned in accordance with the above consumer guarantees.
Our customer service team are unable to review any worn or used items via email or phone. All items must be physically returned either via mail or in person in-store to be processed.
Thanks for being honest, the world needs more of you!
Just reach out to our friendly team at [email protected] so we can send you a free returns label, and maybe even a cheeky promo code for your next order with us.
ALL THINGS PAYMENT
We currently accept Visa, MasterCard, American Express, PayPal, Shopify Pay, Google Pay and Apple Pay. Afterpay is also available to Australian residents who qualify for an Afterpay account.
No Cash on Delivery (COD) or alternate payment methods are available.
In-Store Credit Notes
Credit notes are valid for 12 months from the date of issue and must be presented in-store at the time of redemption. They cannot be used online or refunded. In-store and online credit notes are not interchangeable. In-store credit notes can be redeemed at INDUSTRIE standalone stores only.
Online Credit Notes
Credit notes are valid for 12 months from the date of issue and can only be redeemed through our online store. They cannot be used in-store or refunded. Online and in-store credit notes are not interchangeable.
Good move. Gift cards are a safe bet when you’re not sure about style or sizing. You can purchase them via this link here - Gift Card – Industrie Clothing Pty Ltd
Digital gift cards purchased online are sent to the email address provided on the order. Please double-check the recipient email provided before proceeding as we cannot update this once payment is made.
Unfortunately, gift cards are treated like cash, we are unable to refund or replace lost or stolen cards.
We are unable to re-send gift cards if the email is lost. Please check your spam inbox, just in-case it has been delivered there.
Please get in contact with us via our email if there are any issues with gift cards - [email protected]
INDUSTRIE Gift Cards – Terms & Conditions
INDUSTRIE gift cards can be purchased and redeemed at any freestanding Industrie store and online. Please note that they are not valid for use at Myer concession stores.
You may use your gift card to purchase any merchandise up to its value. If your total exceeds the card’s balance, the difference must be paid using an alternative payment method. Gift cards are partially redeemable, and any remaining balance will be transferred to a credit voucher.
Each gift card includes a secure PIN located beneath a silver scratch panel, which is required for redemption. A PIN will also be sent via email for any online gift card purchases.
Gift cards are valid for three (3) years from the date of purchase. They must be redeemed before the expiry date printed on the card; once expired, the card becomes void and non-redeemable.
Please treat your gift card like cash—lost or stolen cards cannot be replaced.
Gift cards cannot be exchanged for cash, reloaded, or refunded.
Gift Cards Purchased BEFORE August 2025
Physical gift cards issued before August 2025 do not contain a PIN and are only redeemable in-store.
Digital (e-gift/email) gift cards issued before August 2025 do not contain a PIN and are only redeemable online.
If you encounter any issues redeeming, don't hesitate to reach out to our friendly customer service team via [email protected]
INDUSTRIE Gift Cards – Terms & Conditions
INDUSTRIE gift cards can be purchased and redeemed at any freestanding Industrie store and online. Please note that they are not valid for use at Myer concession stores.
You may use your gift card to purchase any merchandise up to its value. If your total exceeds the card’s balance, the difference must be paid using an alternative payment method. Gift cards are partially redeemable, and any remaining balance will be transferred to a credit voucher.
Each gift card includes a secure PIN located beneath a silver scratch panel, which is required for redemption. A PIN will also be sent via email for any online gift card purchases.
Gift cards are valid for three (3) years from the date of purchase. They must be redeemed before the expiry date printed on the card; once expired, the card becomes void and non-redeemable.
Please treat your gift card like cash—lost or stolen cards cannot be replaced.
Gift cards cannot be exchanged for cash, reloaded, or refunded.
Gift Cards Purchased BEFORE August 2025
Physical gift cards issued before August 2025 do not contain a PIN and are only redeemable in-store.
Digital (e-gift/email) gift cards issued before August 2025 do not contain a PIN and are only redeemable online.
If you encounter any issues redeeming, don't hesitate to reach out to our friendly customer service team via [email protected]
You sure can - Afterpay is now available In store! Simply ask our friendly staff on how to use this payment method and they will show you how easy it is to setup.
Unfortunately, Afterpay is currently only available for Australian customers.
Afterpay is a PCI DSS Level 1 certified compliant Service Provider organisation. This means that it abides by the comprehensive set of requirements to keep your data secure.
Afterpay will automatically take payment from your nominated Visa or MasterCard on the due date. The scheduled payment days are communicated to you via Afterpay in the confirmation email sent to your valid email address and can also be seen when logging into your Afterpay account.
To avoid late fees, simply ensure you have the funds available on your credit or debit card on the payment due dates for a successful transaction.
While the Afterpay service is free, late fees will be incurred for missed scheduled payments. If an automatic payment is unsuccessful, you have until midnight (AEDT in the summer months and AEST in the winter months) to make payment.
After midnight, if that payment has not been made, you will incur a late payment fee of $10 and a further late fee of $7 if the payment is not made within one week (as stated in the Afterpay Terms).
All Afterpay purchases can be returned for an exchange or refund in line with INDUSTRIE Delivery & Returns. When you return an item, the system automatically notifies Afterpay and all future payments for that order are cancelled.
Any payments that have already been made towards the item will be refunded to the credit/debit card used to place the order. Once notified, Afterpay processes the refund immediately and will send you an email to confirm the refund has been applied.
Sometimes we adjust the pricing on items. Unfortunately, we do not offer a price guarantee, so we can’t provide a partial refund for an item that goes on sale after you've purchased it.
Please be aware that international transaction fees may apply.
We reckon it’s best to check if international transaction fees apply to your nominated payment method before you make a purchase.
PRODUCTS & PROMOTIONS
We want the only surprise you get when opening your delivery to be a good one. While we do our best to accurately represent each garment online, colours may appear slightly different in person due to factors such as lighting, photography, screen settings, and the environment in which the garment is viewed. Colour perception can vary under natural daylight, indoor lighting, or different display screens, so slight variations between online images and the garment received are normal
If you are ever unsure about a colour, please get in touch with our customer service team via [email protected] and they can assist!
For the best results, please follow the washing, drying and general care instructions on the garment label (usually located in the seam).
We make clothes to last, however every so often things can go a little wrong. If for whatever reason your item is faulty, please get in touch with our Customer Experience team via [email protected]
We do our best to make sure you receive everything you ordered without a hiccup. But from time to time things can go wrong. If an item is missing from your order or incorrect, please get in touch with our Customer Experience Team at [email protected] and we’ll do our best to get any missing items to you as soon as possible!
We all love a steal! To activate a promotion code, you will need to enter the code into the ‘Discount Code' field on the 'Shopping Cart’ page. If you have trouble redeeming the offer, please contact our Customer Experience team on [email protected] and we’ll do our best to help you out.
Unfortunately in-store credit notes can only be used at our standalone stores - but don't worry, these are valid for 12 months from the date of issue, so there's plenty of time for you to pick out a new outfit!
No worries, INDUSTRIE have got you covered! We want to make sure you have the right fit - check out our size guide here. If you still have question, don't hesitate to get in touch with our Customer Experience Team at [email protected]
We think it’s only fair that where you live shouldn’t impact your access to INDUSTRIE promotions.
That’s why we endeavour to have all our promotions offered in freestanding stores also available to our online customers. However, there may be some instances where an online offer is not offered in-store, just as stores have their own shopping nights and events.
Sign up to our emails and 'like' our Facebook page to stay in the know about our online offers.
Please note that Myer prices are subject to their own sale periods, items cannot be price matched in INDUSTRIE retail stores.
We love a deal as much as the next person and as much as we'd love to, we can't stack promo codes. You can only use one at a time at checkout.
YOUR ACCOUNT
Remember to breathe and keep calm (and carry on) – we all forget passwords from time to time. You can reset your password on the Account page and follow the instructions from there.
You bet there is. Every new member will receive 10% off full priced styles* at our online checkout on their first order. You’ll also be the first to know about new arrivals, upcoming sales store updates and INDUSTRIE events. Don’t worry, we've got you!
If you no longer wish to receive updates from us, please email [email protected] and we'll unsubscribe you. Hope it wasn’t something we said.
An account isn’t absolutely necessary – you can checkout as a guest. Though it does make things a bit easier for next time, it's a good way to keep all your orders in one place. So it’s not a bad idea!
After placing your order, you will receive an email confirming the order. If you have paid using PayPal or Afterpay, you should also receive an email from them confirming the transaction.
If you’re unsure for whatever reason, don’t be shy – get in touch with our customer experience team at [email protected] and we’ll do our best to sort it out for you.
Glad you asked! Your privacy is important to us and you can read up on our Privacy Policy here.
GENERAL INFO
To view all current vacancies at INDUSTRIE, please visit our Careers page.
We'd love to hear from you! If you feel like you're a perfect match with INDUSTRIE, shoot us a quick email on [email protected] and we'll be in touch!
At this stage, we are stocked in Myer department stores throughout Australia. Stockist locations can also be found on the Store Finder page.
Keen to pay us a visit? We currently have INDUSTRIE stores located across Australia. To find your nearest store, head to the Store Finder page. Come say hello!
We appreciate any valuable feedback and would love to hear from you. Email us directly at [email protected] and one of our Customer Experience Team Members will be in touch!
Oh no! Nobody likes an error message & sometimes a quick trouble shoot can help you get your order over the line.
Tips
- Try private/incognito mode. Don't know how, see here.
- Try using another web browser - we strongly suggest Google Chrome!
- Check your payment details - Double check if you've inputted your numbers correctly. We all make typos!
- Disable/delete your cookies, sometimes old cookies can generate those error messages.
If you're still having issues, contact one of our friendly Customer Experience Team Members and they'll be more than happy to help you out.
Despite our best efforts, there are rare instances where our online warehouse might not be able to fulfill your order due to damaged or missing items. If this happens, our Customer Experience Team will be in touch, and we'll arrange a refund for you as soon as possible.
You can get in touch with us via email at [email protected]. Our office hours are 8.30am - 5.30pm, Monday to Friday.
We love that you love our brand as much as we do! Lets talk here: [email protected].
Of course, we can! Shoot us through a quick email at [email protected] and one of our Customer Experience Team members will be able to help you out.
The more information you have the better - try to have the style or SKU code available (can be found on care tag, inside the garment) and we'll assist with tracking it down for you and point you in the right direction.
If you can't find the information you need in our product description, feel free to reach out to our Customer Experience Team at [email protected] and we'll be happy to help.
We don't want to tell you what to wear, but if you need some help finding your personal style, you can check out our Instagram and TikTok feed for inspo!
If you still need some help, feel free to pop in store to chat to one of the INDUSTRIE Crew. Otherwise, you can chat to one of our Customer Experience Team Members for some more ideas!
*Disclaimer: This statement serves as clarification that our expertise in styling is not that of a licensed professional.
INDUSTRIE Clothing is a global business that embodies the casual confidence and easy-going personality from where it is born - Australia.
Established in 1999, INDUSTRIE Clothing is all about contemporary design and keeping it masculine, classic, fresh, practical and affordable. We design & develop signature fabrics, hardware and trims from around the world.
With unrivalled comfort, quality & value, our mission is to be the go-to clothing for day-to-day wear.
You can get to know us even better here.
Got your eye on something, but it's out of stock on our online store? We can keep you in the loop! Sign up for a restock email notification on our website.
Just look for the "notify me when available" button and pop your details in and we'll do the rest.
You can send through all media or PR enquires to us at: [email protected]
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